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The Department of Commerce and Insurance regulates several hundred thousand Tennesseans in their professions and businesses. These boards, commissions and programs are empowered to take disciplinary action including revocation of licenses and assessment of civil penalties against license holders found guilty of violating laws governing their professions. Consumers are encouraged to file complaints with the Department of Commerce and Insurance when they feel they have been the victim of an unfair or deceptive business practice, witness unlicensed activity or see suspected misconduct or other violations of respective law or rules.

Please be advised, pursuant to the Department's standard procedure, the content of any complaint filed will be forwarded in its entirety to the named Respondent. Submitted complaints are a matter of public record and subject to the Public Records Act under T.C.A. 10-7-501 et seq. and as such are open to inspection by any state citizen. Additionally, this office cannot provide legal advice or represent private individuals who seek refunds or reimbursements. The Department does not have jurisdiction to recover monetary compensation for any individual. If you feel that you need legal assistance, you should consider contacting private legal counsel.

Division of Consumer Affairs complaints will no longer be filed on this site. To file a consumer complaint through the Division of Consumer Affairs, visit and select the "File a Complaint" option. Please note this new complaint site will be available starting June 28, 2021.

To continue, please sign in to your online account to file a complaint.

If you do not have an online account, select "Cancel" to return to the home screen, and select the "Register A New Account" link on the left hand side of your screen. You may also return to the home screen to re-set your user ID or password.

If you do not wish to track your complaint and set up an online account, then you may select "Continue as Guest."